Refund and Returns
Free Shipping in the U.A.E
All purchases over AED200
What mode of payment is suitable for this website?
C.O.D or Credit Card
Which items cant be refunded?
We will refund any item that you not satisfied with
Who pays for the shipping charge for items being returned?
Can i return after 15 days?
There may be situations in which you were not able to return items within the 15 days, in such cases please Contact Us page. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
Can i receive a refund if i have paid using a credit card?
If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on individual’s bank process.
I have changed my mind, can i return the items i have purchased?
Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.